| Frequently Asked
Questions |
| Shipping
Ordering
Customer Service
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Can I ship my order internationally?
We currently ship only to the United States, Canada, and the
following U.S. territories:
Puerto Rico
Guam, U.S. Virgin Islands
American Somoa
Northern Mariana Islands
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How long will it take for me to receive my order?
Orders usually ship within 5-10 business days.
Most products ship via FedEx Ground. FedEx Ground takes three to seven
business days in transit, depending on your location.
If your order contains multiple items, the items may ship separately.
Once we ship your order, you will be able to track the progress of each
item via your order status page.
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How do I check the status of my order?
Information about an order's layout, order status, and a host of
other information is available on the Reorders and Order Status page,
which is available to all registered users.
To access this information simply follow these steps:
1. Go to your Reorders and Order Status screen (once you register).
2. Then, select the appropriate order or item from the list to view the
information for that order.
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Customized Product Disclaimer
You are ordering a customized product.
As a customer of our site, it is important for you to remember that you
are ordering a customized product. This means that the images and type
you place on your product will be printed exactly as you specify them.
Therefore, it is important that you double check these elements for
accuracy before submitting an order.
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Can I try your site out without being obligated to
buy?
Absolutely! In fact we invite you to try our site out. There
is no obligation on your part until you actually submit your order.
If you are not sure that you can find what you looking for, trying
making some test products with our site. There is no obligation on your
part. If you like what you see and choose to purchase something, just
register with us and submit your order.
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Do products appear on screen with their actual size?
A product may not appear as its actual size on your screen for two
reasons:
1. Some products are scaled up or down so that your layout preview will
better fit your screen. For example, certain larger products, such as
bumper stickers, are scaled down considerably so that you will not have
to scroll to view your entire product. Certain smaller products, such as
business cards, are scaled up slightly to make the small fonts on such
products more readable.
2. The size of images on your screen is dependent upon your computer
platform and your monitor resolution settings. Therefore, even for
products that are not scaled up or down, the image may appear larger or
smaller on your particular screen.
While products may not appear as their exact sizes on your screen, we do
display all layouts proportional to their size so that you can get an
accurate feel for what the product will look like. Also, the layout
preview has the actual size (in inches) clearly indicated on the layout
screen.
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What are the browser requirements for this site?
Any browser capable of rendering frames should be capable of ordering
printed products on our site.
We use frames on our product layout page to help make
designing products easy, fast, and intuitive.
Certain cosmetic features require Netscape Navigator
4.03 or higher for Macintosh or Windows, or Internet Explorer 4 or
higher for Macintosh or Windows.
We use
Bitstream's TrueDoc technology and
Microsoft's Embedded OpenType technology to display the actual font
you have selected during the product layout process. TrueDoc requires
Netscape Navigator 4.03 or higher for Macintosh or Windows. Embedded
OpenType requires Internet Explorer 4 or higher for Macintosh or
Windows. (IE for Macintosh may not display certain fonts correctly.)
Therefore, if you are using Netscape Navigator 4.03 or
higher for Macintosh or Windows, or Internet Explorer 4 or higher for
Macintosh or Windows, your product layout preview should display the
actual fonts you have selected.
If the product layout preview does not seem to display
the fonts you have selected, you may want to upgrade your browser.
Note: Upgrading is not necessary! On the actual
printed product that we ship to you, we will use whatever fonts you
specify.
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Can I make a change to a submitted order?
Submitted orders go immediately into production. For this reason we
cannot accept changes or cancellations. When placing an order you are
given the opportunity to review or modify your design anytime up until
the credit card information is submitted.
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Is this site secure?
In designing our system we made the protection of your information a
top priority.
We have incorporated the latest technologies in data protection to
assure that you have a worry-free experience.
* Secure Sockets Layer (SSL): By using SSL we are making use of the
highest level of protection available on the internet.
* Encryption: By using Secure Sockets Layer we are also implementing a
system of encryption to protect your information.
* Credit Card Verification: We use a proven ecommerce software solution
to verify that the credit card information for every order is correct
and valid. This allows us to check for cards that have been reported as
stolen.
* Credit Card Account Numbers: We do not store your credit card account
numbers in any of our systems.
* Confirmation E-Mail: A confirmation e-mail will be sent to you each
time an order is placed with your account. This will help to alert you
to any suspicious activity with your account.
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Do you have any type of guarantee?
Yes!
If, at any time, you are not satisfied with the quality of your custom
printed product, notify us via our
online form and we will redo your order free of charge.
If you are not satisfied with the design and layout of your custom
printed product or your paper and ink selections, we are not able to
redo these orders free of charge. Please make sure to check the design
and layout of your product before you make your final purchase. For
example, if you enter your phone number incorrectly, we will not be able
to redo that particular product free of charge.
Please
contact us if you have any questions.
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Is there any other help available online?
Yes!
If you are a first-time user,
click here for our step-by-step tutorial.
Also, we have placed contextual help throughout our site to help you
with common questions.
You may have noticed the following image while visiting our site:
By clicking on this question mark a "Tips!" window will appear with
timely help regarding a particular function on our site.
If you need additional assistance with your online order, please call
804-359-0505.
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What do I do if I forget my password?
If you forget your password, you may request a new one using our
automated password assistant.
Just
click here, submit your registered e-mail address, and we will
e-mail you a random, generate password and send that new
password to your registered e-mail address.
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Will I receive unwanted promotional e-mail if I register with your
site?
You may specify at any time that you do not wish to receive
promotional e-mail from us.
Occasionally we like to send out e-mails to our customers to let them
know about promotions and special deals. However, we understand that
such e-mail can be annoying to some customers so we let you decide
whether or not you receive such e-mail from us.
If you wish to be removed from our notification list, follow these
steps:
1. First, go to your Account Maintenance screen (once you register).
2. Second, select the "Modify E-Mail Address" link.
3. Last, uncheck the checkbox appearing under the e-mail information and
click on the apply changes button.
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How do I contact customer service?
You may contact us at any time by using our
online customer service form. Use the "Contact Us" link that appears
on every page.
If you need additional assistance with your online order, please call
804-359-0505.
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What is the difference between flat and standard business cards?
Flat printed business cards are produced using a very high-quality
printing process, which produces crisp, clear results. The ink is
absorbed into the card stock creating a smooth finish that is flat to
the touch. There is no texture or height to the ink.
Standard printing, also known as "thermography" or "raised"
printing, is a process in which a powder resin is dusted over
the wet ink and then melted, causing a raised print surface.
Thermography produces a raised appearance throughout the
printed piece.
Both cards are produced using an offset printing process.
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